Spa Terms and Agreements

West Michigan's Caldera Spas and Cyanna Valley Spa Dealer

Polynesian Pool and Spa - Terms & Agreements for Hot Tubs / Spas

Polynesian Pool & Spa - Terms and Agreements for Spa / Hot Tubs

Buy Purchasing at Spa or Hot Tub From Polynesian Home Center, dba Polynesian Pool & Spa Inc., You Agree to The Following Terms and Legal Agreements.  If you have any questions, please call us at 616-363-4161. 

Electrical Requirements

Most spas need a dedicated 220-volt/50-amp, GFCI-protected power source (4 wires: 2 hot, 1 neutral, 1 ground.) Use 6 or 8-gauge copper wire only. For more information and for 110-volt spas, please refer to the manufacturer’s manuals. Electrical hook-up is the responsibility of the buyer and should be performed by a licensed electrician. All electrical and installation work must comply with National Electrical Code and any other building, city, county, etc. code requirements.

Surface and Pad Requirements

Spas require a uniform surface that is firm and flat. (Ex. 4” thick cement slab, properly designed deck, gravel bed, EZ Pad, etc.).  We do have some mineral based anti-slip decking material made by Deckorators that can be built to be your pad (with a 50 year warranty) instead of a cement slab.  For more information you can refer to  manufacturer’s instructions . The bottom of the spa must be completely in contact with the foundation you have prepared. Any gaps under the spa may cause damage not covered under warranty. Sprinklers near the spa should be adjusted/capped off to avoid the spa area.  We recommend you consult a licensed contractor before installing any type of platform.

Access and Clearance

For most deliveries, a minimum of 48” clearance through gates is required, as well as between the house and side fences, and a
minimum overhead clearance of 96”. For exact clearance requirements for your purchased model please clarify with your salesperson. It may be necessary for you to remove a gate or section of the fence prior to delivery to provide adequate clearance. Measure the areas between obstructions (rain gutters, meters, air conditioners, low-hanging roofline, tight corners, etc.) Anything limiting access to the site must be removed prior to delivery. Any trimming of trees, bushes, removal of debris or snow, leveling of ground, or other preparation must also be done prior to the delivery
and is the responsibility of the buyer. If a crane or special equipment is needed, there will be additional delivery fees if not noted on the sales agreement.

If hauling away or disposing of the existing spa, it must be completely drained, disconnected, and free-standing. Adequate space must be available to safely remove the old spa. Delivery personnel will have the final say if it’s safe to attempt. Please measure carefully and call your salesperson or our store at 616-363-4161 for any concerns prior to delivery.

Spa Delivery Procedure

  1. When the spa is ready, you will be contacted to arrange a convenient delivery time, Mon.-Fri., with some saturdays as long as it is weather permitting. A 2-3 hour window of time will be arranged with you on the date of your delivery.
  2. Any outstanding balance must be paid prior to delivery.  We will contact you for that when we schedule the delivery or you can call us to make payments.  If not paid in full by time onsite, we will have to return resulting in additional delivery charges for you.
  3. The delivery team is usually on-site for 30-60 minutes. For complex deliveries, additional time may be required.
  4. The delivery team is NOT RESPONSIBLE for providing access, preparing the foundation, hooking up the spa, or filling with water.
  5. The delivery team will deliver a spa to the ground level. Raised decks, stairs, hillsides, etc. may be possible only if the customer
    has provided all photos/measurements beforehand and delivery personnel deem it is safe when they arrive and we have arranged for the necessary equipment to be there to aid with the more complex delivery.
  6. Customer can be responsible for coordinating a crane service if needed to safely install your spa or we can do it and add it to your sales agreement. The spa may be left in driveway or curbside if adequate clearance is not provided or if it is unsafe to deliver spa by hand.
  7. Check your sales agreement carefully, you should not expect anything not written on the front of this contract. If an item is missing upon delivery, please inform the delivery team and they will fill out a report. The missing item will be mailed or delivered to you as soon as possible.


  1. COMPANY. Polynesian Home Center, dba Polynesian Pool & Spa Inc. is hereinafter referred to as “SELLER”.
  2. BALANCE DUE. By signing this agreement, BUYER understands that this sale is final (no modification.) SELLER shall transfer goods identified on the reverse in the manner set forth on the reverse, and BUYER shall accept and pay the balance upon delivery. All deposits are non-refundable.
  3. BREACH OF CONTRACT. A BREACH OF CONTRACT will exist if for any reason the BUYER refuses to accept the goods and/or cancel the contract.
    BUYER agrees to pay to SELLER either A) 50% of the contract amount, no less than $500 or B) LIQUIDATED DAMAGES if greater than $500.
  4. LIQUIDATED DAMAGES. If BUYER refuses to accept the goods, BUYER will forfeit to SELLER, in lieu of the enforcement of this contract, as liquidated damages, the full amount of the non-refundable deposit, and shipping costs.
  5. COLLECTIONS. BUYER shall be responsible for reasonable pre-and post-collection agency costs and all attorney fees if something happens where payments made do not end up going through.
  6. LIMITED WARRANTY. All warranties are direct with the manufacturer(s). No other express warranty is given and no affirmation of SELLER, by words or action, will constitute a warranty. BUYER is responsible for following ALL instructions included in operation manuals. NEVER leave any spa exposed to direct sunlight unless it is filled with water. In no event, shall SELLER be liable for any incidental or consequential damages.
  7. INSTALLATION. SELLER is not responsible for site preparation, electrical connection, or any other pre-installation requirements. BUYER acknowledges that the determination of the final location and installation of the spa, including compliance with all applicable building and safety code requirements, is the sole responsibility of BUYER, and SELLER shall not be liable for any damages resulting from improper installation of the spa, including, but not limited to, damage from fire, electrical shock, damage to the equipment, or improper support for the spa. Spas are heavy and difficult to move.
    SELLER will take reasonable precautions to prevent damage to a pathway while transporting spa, but ultimately BUYER is responsible for protecting the pathway (ex. put down plywood or cardboard over deck boards, stamped concrete, etc.).  SELLER may provide contractor or electrician recommendations but unless contracted and paid to SELLER as part of the agreement, BUYER takes responsibility for arranging and paying for those services
  8. INDEMNITY. BUYER shall defend, indemnify and hold SELLER harmless from and against any and all claims, demands, causes of action, liabilities and/or obligations arising from BUYER’S unlicensed installation of the spa and/or any installation of the spa not in strict compliance with pre-installation and installation requirements provided by SELLER, manufacturer, and any applicable building and safety codes, and this Agreement.
  9. SERVICE. Service and repair requests must be made Monday through Saturday. Assistance is required of the BUYER to perform basic troubleshooting via telephone to properly diagnose any problems. BUYER is responsible for reasonable trip fees to perform in-home repairs and, in the event, the repair is not covered under the manufacturer’s warranty, all associated repair costs. To avoid additional costs, the BUYER must provide adequate space around the spa for repairs. In the event spa is damaged/not working properly upon delivery, this will constitute a warranty claim and is separate from any balance owed.
  10. SMALL CLAIMS AND ARBITRATION. The parties agree to settle any controversy arising out of this agreement in small claims court in the county where SELLER is located. If the amount of any claim exceeds the jurisdictional limits of small claims court in SELLER’S home state, parties agree to submit a claim to binding arbitration in the county where the SELLER is located. Judgment upon the award rendered in the arbitration shall be final and non-appealable.
  11. COMPLETED SPAS/STORAGE. BUYER must take delivery of the spa within 30 days of being notified of completion. If the BUYER fails to take delivery within 30 days after being notified, a $5/day storage charge will be assessed and added to agreement to be paid before or upon delivery.
  12. RETURNED CHECKS. A $50 charge is assessed on returned checks. Delinquent payments may be collected electronically.
  13. COLOR VARIANCE. Minor color variances may exist since this is a custom-made product based on each product order.
  14. SEVERABILITY. If any provision of this agreement is determined by a court or arbitrator to be invalid or unenforceable, that provision shall be severed and the remaining provisions in this agreement shall remain in effect.
  15. NO REFUNDS. No returns or cancelations are approved once the customer agrees to the hot tub purchase, has put any money down towards the purchase, or an order form has been submitted in store which triggers an order to be placed with the manufacturer.

Specifications and Warranties may change without notice from SELLER and product manufacturer.

Pools Installed
Years In Business
Hot Tubs Sold
Happy Customers
Swimming Pool Contractor Grand Rapids
Pool & Hot Tub Alliance Member

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